About Cyprus

Do you love gaming and would you like to work for one of the world's most famous gaming brands? Then keep reading about this exciting opportunity in Cyprus!

Cyprus is the perfect destination for anyone who loves sunshine, warm weather, and crystal-clear waters. The island is known for its delicious Mediterranean cuisine, including traditional Greek dishes such as moussaka and souvlaki. For nature lovers, Cyprus offers stunning mountains, beautiful valleys, and impressive caves to explore. It is an excellent destination for living and working abroad. Because the island is relatively small, you can easily discover many different places during your free time.

Larnaca is especially popular for its beautiful Finikoudes Beach, palm-lined promenade, lively cafés, restaurants, and vibrant atmosphere. Mackenzie Beach is famous for its waterfront bars and stunning sunsets, while the historic Larnaca Castle offers a glimpse into Cyprus' rich history.

If you're ready to leave the Netherlands behind and start a sunny new life while working with PlayStation, this could be the perfect job for you.

YOU MUST HAVE AN EU PASSPORT TO APPLY

What We Offer

• Relocation package if you move from abroad

• Opportunity to work in a multicultural environment alongside colleagues from all over the world

• Full health insurance coverage through the local social system

• Employee discount cards with various companies and restaurants

• Monthly performance bonuses of up to €250

• Free Greek and English language lessons

• Once a month: Fun Day (receive an extra day off for team activities)

• Hybrid working option after training, depending on performance

Salary Package

• €1,350 gross per month

• Salary increase to €1,400 gross after 6 months

• €150 Dutch language bonus per month

• Monthly performance bonus of up to €250

About the Company

Our client offers you the opportunity to live in Cyprus while building an international career in customer support. You will work on behalf of PlayStation, one of the world's leading gaming brands, in a fast-paced and exciting industry.

Depending on business needs and your skills, you may support customers with account-related issues, technical questions, console troubleshooting, network enquiries, and payment-related matters. Full training is provided before you begin.

The Job

As a Customer Support Advisor, you will be responsible for answering calls, emails, and chats from PlayStation players. Most enquiries relate to gaming accounts, password resets, payments, consoles, subscriptions, and network-related issues.

Previous experience with gaming consoles is an advantage but not required, as all necessary training will be provided.

Your daily tasks include:

• Resolving product and service issues by identifying customer needs and providing appropriate solutions

• Clarifying complaints and following up to ensure complete resolution

• Handling a high volume of incoming calls, emails, and chats

• Following communication procedures, guidelines, and company policies

• Contributing to team performance and customer satisfaction targets

• Assisting players with account, console, network, and payment-related enquiries

Your Qualifications

💭 You speak and write Dutch at a native level and are fluent in English (B2). You must also hold a valid EU passport.

🎓 Previous customer service experience is an advantage but not required.

💻 You have basic computer skills and an interest in gaming, technology, or gaming consoles. Strong multitasking skills are important.

💪 You are a problem solver who can build positive relationships with customers.

🥇 You can manage multiple priorities, work well under pressure, and communicate clearly and professionally.

Working Hours

• Monday to Friday

• 11:00 - 19:30 for Dutch-speaking agents

• Schedule may change according to business needs

Breaks

• Two paid 15-minute breaks per day

• One unpaid 30-minute lunch break

Holidays

• 21 days annual leave

• Additional day off through the monthly Fun Day programme

Relocation Package

Option 1

Receive a one-time relocation payment of €1,000 after arriving in Cyprus and starting employment. You arrange your own flight and accommodation.

Option 2

• Flight reimbursement of up to €300

• One month of free company accommodation

• Additional accommodation support available during the second month according to company policy

Recruitment Process

1. Submit your application

2. Complete the online assessment within 48 hours

3. Attend an interview with the recruitment team

4. Receive your job offer

5. Provide references, a valid ID, and a clean criminal record certificate

If you have any questions about this job, please contact info@jobsqd.com or pj@jobsqd.com. Our recruiters are ready to help and can tell you everything you need to know about living and working in Cyprus!