Reference: YOSO

Sofia is the vibrant capital city of Bulgaria. Living in the city can feel like a fairytale. Sofia has a rich history and culture. Even if you are not into architecture, you will be amazed by the beautiful buildings. Visit the countless churches and the mesmerizing Alexander Nevsky Cathedral. Next to all these highlights Sofia also offers a great nightlife. At night, the city really comes to life. Start your night at a bar and move to a club to dance and party all night long. You can combine life in Sofia with a valuable, and CV-boosting job!

Click here to read more about moving to Bulgaria.

The job

As a Client Manager for this online content solutions company, you will manage customer contact proactively and professionally through inbound and outbound calls and emails. Your role ensures a smooth experience for clients from the start of their website project through post-launch support. You will be doing the following things:

Consultation Calls (Pre-live)
Handling outbound calls with new clients to gather information, guide them, and complete briefing forms for the production team.

Approval Calls (Pre-live)
Discussing website drafts with clients, log change requests, and follow up to ensure websites are published.

Caring Calls (Post-live)
Checking in with existing clients to review website performance, changes needed, and satisfaction. You will also be doing emails and inbound calls, in which you respond to client questions, change requests, and general inquiries efficiently.

We offer

• 40 hours work week: Work from Monday - Friday in between 10:00 am and 6:30 pm
• Performance bonus
• Relocation package (including flight and initial hotel)
• Assistance with finding accommodation, and opening up a bank account
• Private health insurance
• Paid training period
• A bright and modern office in the beautiful Sofia
• Weekly fresh seasonal fruits in the office

Your qualifications

💭 You speak and write German at a native level and English at a good level

🎓 Experience with Sales Force, Duda, or Mono is an asset, but not required. Experience serving B2B clients.

💻 You have basic PC skills

💪🏻 Positive, self-confident, and can handle frustration with patience. Open-minded and motivated, with a strong drive to get the job done.

🥇 Task-oriented, energetic and driven. You demonstrate enthusiasm, commitment, and an excellent service mindset.

If you have any questions about the position in Riga, please feel free to send an email to info@jobsqd.com.