About Barcelona

Barcelona is one of Europe’s most vibrant cities, known for its stunning architecture, sandy beaches, and buzzing cultural scene. From Gaudí’s Sagrada Família to the lively streets of El Born, you will never run out of things to explore. The Mediterranean climate, delicious tapas, and a dynamic nightlife make it a perfect place to live and work. Barcelona also offers excellent international connections, affordable transport, and a unique blend of history and modern lifestyle. Whether you love art, food, sports, or the sea – Barcelona has it all.

*You need an EU passport to apply*

Click here to read more about Barcelona.

The job

As a Team Leader, you will represent the employer and be responsible for leading a team of customer service professionals. Your role is to monitor the team’s performance, coach and mentor junior colleagues, and ensure a positive and productive working environment. You will help your team members grow, while also maintaining your own quota and ensuring excellent service for clients.

Your daily work will include tasks like these:

• Leading a team of customer service professionals to meet and exceed targets
• Coaching, mentoring, and training team members to develop their skills and reach their full potential
• Taking ownership of inbound leads and converting prospects into long-term customers
• Building strong relationships with clients and acting as a trusted advisor
• Driving customer service excellence and setting the standard for the team
• Solving problems and providing tailored solutions to meet customer needs
• Collaborating with other departments to improve processes and client experience
• Creating a supportive and motivating team environment

We offer

• Base salary of €22,000 gross/year + up to €3,000 gross/year in bonus
• Private medical insurance
• Full-time 39h/week Spanish contract: Monday to Friday, from 09:00 to 18:00
• Fully paid training for the company and the products you will be working on
• A modern, centrally placed office in Barcelona

Your qualifications

💭 You are bilingual or proficient in Italian plus Spanish, and fluent in English.
🎓 You have extensive customer service experience in a fast-paced environment, with a proven track record of exceeding targets.
💪🏻 You have experience leading and mentoring teams, and a passion for helping others grow.
🥇 You are professional, organised, and able to manage both your own performance and the team’s.
📊 You are skilled in tracking KPIs, analysing performance, and driving continuous improvement.
🔥 You have resilience, a competitive mindset, and a genuine desire to see your team succeed.

Still have questions about this position? Contact us at info@jobsqd.com - our recruiters are happy to help!