Reference: NOMA

Life in Malta is a vibrant blend of Mediterranean charm, rich history, and breathtaking beauty. Your eyes will meet turquoise waters, ancient fortresses, and friendly locals create a tapestry of unforgettable experiences. Experience cultural diversity and unlimited entertainment, including restaurants, nightclubs, festivals, beaches, and breathtaking nature. So if you're ready for trading the German weather for all of this - plus a lower tax rate and proximity to a lot of beautiful beaches and vibrant nightlife - you should definitely keep on reading!

*For this position, you must have an EU passport*

Click here to read more about living and working in sunny Malta.

We Offer

• Up to €1000 reimbursement for relocation
• Friday bars with all your colleagues once a month
• Several social events throughout the year
• 24 days paid vacation annually + the 14 public holidays in Malta
• Health and life insurance
• Free fruit, bread and other breakfast items available at all times in the staff kitchen
• Big focus on internal talent placement and self development, they actively look to give individuals more responsibility to help you climb and get promotions
• Performance bonuses

About the company

Our client seeks to provide innovative financial products that are easily accesible to all. They strive to be transparent and honest in all its products and being resposible in the way it operates to ensure safety. Novum bank mainly offers Micro lending using Cashper and Pre-paid Cards both consumer and corporate and also gift cards. The company has experienced significant growth over the last few years. In their Maltese office, 100 employees have their daily operations and you will work in a dynamic environment with colleagues from most of Europe.

The job

As the Customer Service Officer you'll be responsible for handling all customer enquiries via phone, live chat, email, and SMS. It's a client driven environment with questions regarding payments, customer billing problems, outstanding amounts and different debt repayment options. You will receive training before you start, so you'll be able to handle customers in compliance with the company’s policies, procedures and related laws and regulations. Your daily work will include tasks like these:

• Provide customers with accurate information about the bank's products, services and payments
  
• Make an active effort to solicit new sales by following stated strategy and instructions
• Promote a positive work environment
  
• Work closely with other departments, especially payments and collections to ensure transparent and efficient interactions
  

As Collections Officer you will report directly to the German Team Leader and will be part of a team responsible for handling sales, on-boarding of customers, customer enquiries and liaising with the collections department.

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in customer service and sales of financial products.

• Experience in on-boarding of clients and document verification.
• Team player with an eye for customer service.
  

💻 You have a basic understanding and level of computer handling skills.

• Knowledge of and experience with working with PC/internet/mobile and MS Office programs (especially Excel)

💪🏻 Excellent problem solving skills with extraordinary communication skills driven by results. Able to work independently with high work standards.

🥇 Attention to details and with the ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!