Reference: CRCY

Cyprus is a perfect destination for those who love the sun, warmth, and crystal-clear water. The island is also known for its delicious Cypriot cuisine, including moussaka and souvlaki. If you're a fan of beautiful nature, there's plenty in store for you too - Cyprus offers stunning mountains, lush valleys, and the finest coves. It's a true dream location to settle down!
Click here to read more about moving to Cyprus.

We Offer

• Paid accommodation for 4 weeks
• Work from nice offices in beautiful Limassol
• Work in rotative shifts between Monday and Friday: 09.00-18.00, 13.00-22.00, and/or 16.00-01.00
• 60 minutes break daily (with smaller breaks)
• Lunch at the office every day
• Paid gym membership
• Monthly performance bonuses
• Monthly activity day arranged by the company
• Opportunity to work in a multicultural environment and collaborate with colleagues from around the world

The job

As a customer support agent for this iGaming company your responsibilities mainly include answering emails and chats from customers regarding online banking. There will be a few incoming calls too. Your daily work will include tasks like these:

• Help customers/clients via mail, chat, and sometimes calls regarding questions related to the online casino a sportsbetting 
• Handle all inquiries related to promotions and customers who wants to withdraw/cash out money or who have forgotten passwords, needs to update payments method etc.
• Do compliance of ID when players are setting up accounts

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a big plus but not a must.

• Experience in iGaming is an advantage.

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with good relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!