Reference: COBU

Start your journey in Budapest, the capital city of Hungary, where you can visit the stunning Hungarian Parliament Building, the historic Buda Castle, and the Chain Bridge. Take a stroll along the Danube River and soak in the beauty of the city’s architecture.

We Offer

• Hybrid work model: Work from office in Budapest surrounded by an international team, and from home in Budapest
• Paid training at the office, and after this you will have a hybrid workmodel
• Enhance your communication and customer support skill
• Development opportunities (team leader, OPS, manager)
• Culture/sport event - invoice reimbursement
• Office massage
• Employee Assistance Program
• Office parking space

The job

The client is an American based company specialising in digital signatures, and you will be helping out French speaking customers. Your daily work will include tasks like these:

• Resolving IT issues of our clients
• Act as first point of contact for the customer (Level 1 IT support)
• Handle end user call and web queries.
• Act as primary contact between customer and resolving group.
• Deliver high quality, fast and efficient service, always ready to assist customers with their immediate needs.
• Costumer focus in a friendly and professional manner
• Keep the user informed, own and follow up ongoing cases.

Your qualifications

💭 You speak and write French at a native level and you are fluent in English (B2).

🎓 Experience in customer support -

• Experience in Service Desk is required.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 Excellent problem solving skills with good interpersonal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!