Reference: COSO

About Bulgaria

Bulgaria's scenery ranges from beaches along the Black Sea to high ski slopes, big cities, and small villages. Bulgaria is underrated when it comes to tourism and living there. The truth is, Bulgaria is a "MUST-SEE" in Europe. We are confident that you will love it. Besides the beautiful nature and lovely climate, you will also enjoy the low tax rate and cost of living compared to the Netherlands. Also, you will get valuable work experience as a Travel Consultant for business travel purposes! That will boost your CV, and you will not regret taking this opportunity.

Click here to read more about moving to Bulgaria.

We offer

• A bright and modern office
• Paid relocation package including flight and hotel
• Good work/life balance: Work Monday-Friday in rotating shifts from 09.00-20.00
• Paid training period
• Possibility of hybrid work model after probation period
• Health insurance
• Life insurance
• Career development opportunities within the company, including raise (become senior agent, quality evaluator, team leader, or trainer)
• Discount card
• Performance bonus
• Exciting company events; recognition initiatives, team building, monthly fruit days, breakfast, free massages and more

The Job

As a Business Travel Consultant you will provide exceptional customer care to business travellers on or before their global journeys. Your responsibilities include:

• Make personalised travel solutions: Create special travel solutions for business travellers, regarding flights, hotels, train journeys, and more.
• Provide assistance before the trip: Assist the travellers in planning before departure, to ensure they have all the information and arrangements they need for a smooth start.
• Support on their trips: Be the go-to consultant during their travels, resolving any issues, changes, or requests efficiently.
• Optimised travel experience: Strive to ensure that they arrive at their destinations refreshed and ready for business meetings, enabling them to make the most of their trips.
• Timely returns: Handle their returns, to make sure they reach home on schedule, providing work-life balance.

Your qualifications

💭 You speak and write Dutch at a native level (at least C1) and you are fluent in English (strong B2).

🎓 Previous experience in customer service, tourism or hospitality is a plus but not a must. Competence in typing and navigating computer applications, including MS Office tools.

💻 You have a basic understanding and level of computer handling skills. Good typing and computer skills (MS Office applications)

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

🥇 You are great at verbal and phone-based communication. Good active listening and soft skills in order to engage effectively with clients.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!