Reference: FOCY

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We Offer

• Relocation package if you relocate from abroad
• Opportunity to work in a multicultural environment and collaborate with colleagues from around the world
• Full medical insurance
• Discount cards
• Get monthly performance bonuses
• Once a month: fun day (get 1 extra day off for team events)

The job

As a customer support agent for this client your duties include answering phone calls as well as answering e-mails from customers regarding online banking. Your daily work will include tasks like these:

• Resolving product and service problems by clarifying the customer's complaints, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributing to team effort by accomplishing related results as needed.
• Managing large amounts of incoming calls, emails, and chats.
• Following communication procedures, guidelines, and policies.

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in customer support is a plus but not a must

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 Excellent problem solving skills with good interpersonal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!