Reference: CPBR

*You need a valid European passport to apply*

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We offer

• Hybrid working model after probation period
• Outstanding work location and facilities in our brand-new offices in Bratislava
• Earn extra money on rotating shifts: Monday - Sunday 8 am-10 pm, 5 days/week (two weekends off per month guaranteed)
• 5,85€/day meal voucher
• A commuting allowance of €50 per month
• Bonus of up to 10% of the monthly salary based on performance
• 5 extra days off (personal days) in case of emergencies and short-term absences
• Fully paid training for 3 weeks
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Multisport Card
• Free Employee Assistance Program: confidential and impartial guidance and support.
• Referral Program: Refer a Friend and get a bonus

The job

As a customer support agent you will be handling incoming calls, emails, and social media and provide the customers with help, advices, and guidance. You will receive training before you start working so you will be prepared for handling the customers' requests.

Your daily work will include tasks like these:

• Resolving service problems by identifying the customer's complaints/issues and explaining the best solution to resolve the problem.
• Sometimes you may have to agree and arrange a technician visit or to send additional/spare parts directly to the clients
• You'll be on the lookout for opportunities to talk with clients about new and exciting products that
  are regularly launched into the market as well as existing products (cross-selling and up-selling).
• Managing large amounts of incoming calls, emails, and chats.
• Following communication procedures, guidelines, and policies.

Your qualifications

💭 You speak and write Dutch at a native level and your are fluent in English (strong B2).

🎓 Experience in customer care is a plus but not a must.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and excellent negotiation skills, and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!