Reference: COSO

With its 7 million inhabitants and vast landscapes, it's easy to find beautiful places to live and visit in Bulgaria! Bulgaria's scenery ranges from beaches along the Black Sea to high ski slopes, big cities, and small villages. Bulgaria is underrated when it comes to visits and tourism. The truth is, Bulgaria is a "MUST-SEE" in Europe. We are confident that you will love it.

Click here to read more about moving to Bulgaria.

We offer

• A bright and modern office in the beautiful Sofia
• Signing bonus
• Relocation package including flight and initial hotel
• Help with and discount on renting apartment
• Health insurance
• Life insurance
• Career development opportunities within the company, including raise (become senior agent, quality evaluator, team leader, or trainer)
• Discount card
• Performance bonus
• Exciting company events; recognition initiatives, team building, monthly fruit days, breakfast, free massages and more

The job

As a Customer Experience Specialist, you will be in charge of clarifying the customers’ requests via phone, mail, and the client's social media. It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.

Your daily work will include tasks like handling inqueries about delivery issues, questions about product and content, reimbursement and refund, as well as payment methods.

Your qualifications

💭 You speak and write Dutch at a native level and you are fluent in English (C1 or strong B2).

🎓 Experience in the the customer support industry is a plus.

💻 You have a basic understanding and level of computer handling skills (MS Office applications).

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.