Reference: TELA

*You need to have an EU passport to apply for this position.*

We offer

• Work from nice offices in Riga
• Accommodation for 8 weeks
• Paid flight
• Career development possibilities within the company
• Private medical health care
• Monthly food tickets

The job

You will combine your skills, passion, customer-focused, and positive mindset to elevate service delivery and contribute to the overall success in the company.

Your daily work will include tasks like these:

• Assist customers of an e-commerce platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Provide professional customer support
• Collaborate with other agents or teams in case of more complex cases
  

Your qualifications

💭 You speak and write German at a B2 or C1 level and you can communicate in English (B1).

🎓 Experience in customer care is a plus but not required.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.