Reference: GFMA

Living in Madeira , Portugal, is a dream come true if you like a warmer climate, beautiful and lush nature, outdoor and adventure life, and a cosy island vibe with beautiful views. The offices are based in Funchal, which is the capital city on the island located on the coast. It is full of culture, events, and beautiful surroundings.

Click here to read more about moving to Portugal

*You must have an EU passport to apply*

We offer

• Free fitness membership
• 14 salaries per year (1 monthly and 2 extra)
• Overtime and holidays are paid 200 %
• Modern offices in Funchal with international colleagues
• Hardware provided
• Meal allowance: 5.2 € per day of work (100 per month netto)
• A job in a fast-growing company in the fitness industry, around 50 colleagues 
• Development opportunities within the company
• Free coffee
• No sales 

The job

As a customer support agent you will be interacting with the respective gyms and clients on the phone or via email and chat. Some of your daily tasks include:

• Handling calls and mails from customers regarding payment issues, service issues, cancellations, and other product related inquries
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Communicating with customers in a friendly and professional manner

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage, but not a must.

💻 You have a good understanding and level of computer handling skills. Experience with Microsoft Office

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You are  professional and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!