Reference: VILI

About Limerick

Limerick is one of the major cities in Ireland. It has a rich and fascinating history, where you can explore through time and discover the legacy of history such as 12th-century St. Mary's Cathedral. Despite its long history, its stunning landscape and nature attract lots of climbers and hikers to come. The city offers a lot of open events, and are a cozy version of larger cities in Ireland.

We offer

• Hybrid work model: you have to live in Limerick, but you can work from home most days
• 30 days annual leave (paid vacation)
• Career development opportunities (they promote from within and you can become team leader, trainer in Chinese department, and more)
• Performance bonus
• Work Monday-Friday

About the job and company

The company is not a classic ticket sales service. It is a multinational ticket exchange and ticket resale brand. You will support customers in the buying and selling of tickets. They are the leading global marketplace for music, sports and entertainment tickets. Despite their rapid growth while revolutionizing a 100-billion-dollar industry, they maintain their start-up ethos and data-driven culture. They believe that small, cross-functional teams can achieve extraordinary results.

You will be helping in the sales process (account management) and buying of tickets. Your main responsibilities and tasks include:

• Providing e-mail and phone support to our customers and ensure that you meet the required standard, to maintain a good balance between productivity and quality.
• Identifying process improvement opportunities and raise them through the appropriate forum.
  
• Supporting customers directly on the ground at major events around the world.
• Ability to liaise with other departments as necessary

Your qualification

• You speak and write German at a native level and you are fluent in English (at least C1)
  
• You are a fast learner within IT systems, and you have basic knowledge of Microsoft office package
• You are self-motivated and you possess good soft skills
  
• Willing to work in a fast-paced and multitasking environment
• Ability to work on a shift basis
• Experience in customer service is a plus