Reference: FOAT

About Athens

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. Coming from Germany, you will also find great satisfaction in a lower tax rate, general lower cost of living, and a whole lot of majestic mountains with sea views almost whereever you go. And on top of that you will be able to add valuable work experience in the banking sector to your CV!

Click here to read more about moving to Greece.

*YOU NEED A EUROPEAN PASSPORT TO APPLY*

We Offer

• Performance bonuses
• Relocation package (flight, airport pickup)
• Accomodation for 4 weeks
• Option to work from home anywhere in Greece
• Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
• Great work/life balance with weekends off and no night shifts
• Health insurance
  
• Assistance with hiring documents and paperwork
• Thursday fruits and detox day (office based), communication on social topics, communication for all workers
• Activities: outdoor runs, personal trainer in the office, virtual and face to face sessions
• Discount cards

The job

Working as a customer advisor means that you are the first point of contact between the customers and the banking company. Therefore, you will be representing them as a company and providing professional advices and guidance with the forthcoming banking inquiries, questions, and issues. This can range from technical issues, general banking questions, issues with payments, and the likes of that. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers.

Your daily work will include tasks like these:

• Provide the highest level of support to customers via phone and email 
  
• Give accurate, valid, and complete information by using the proper procedures (you will receive all necessary training and tools for this)
• Support in resolving technical application problems with transactions. 
  
• Taking over back-office tasks: this includes checking ID and address data as well as checking and changing customer data. 
• Follow-up and documentation of customer concerns. 
• Meet and exceed customer service quality goals, compliance regulations, and productivity targets - also in order to get performance bonuses.

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in customer support and the travel industry is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver.

🥇 Strong communication skills with excellent phone conversation skills, attentive listening skills. You have good interpersonal relationship building skills.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.