German Customer Support, e-commerce - remote within Romania
Do you want the freedom to work from anywhere within Romania? Then we have good news for all German speaking adventurers! Work with e-commerce support and enjoy freedom!
Reference: TEBU
Work remote within Romania
Romania has a rich history, vibrant culture, and the most spectacular wildlife and nature to explore. Work fully remote within Romania and enjoy a new adventure in your free time.
*You need an EU passport to apply*
Click here to read more about moving to Romania.
We offer
- Work from home in Romania
- Earn extra money by working on rotating shifts
- Growth / Promotion possibilities within the company
- Private medical health care
- Monthly food tickets
- Work for one of the biggest e-commerce websites
The job
You will combine your skills, passion, customer-focused, and positive mindset to elevate service delivery and contribute to the overall success in the company.
Your daily work will include tasks like these:
- Assist customers of an e-commerce platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
- Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use guides and protocols provided during the training to ensure customer satisfaction
- Provide professional customer support
- Collaborate with other agents or teams in case of more complex cases
Your qualifications
š You speak and write German at a native level and your are fluent inĀ English (B2).
š ExperienceĀ in customer care is a plus but not required.
š» You have a good understanding and level of computer handling skills.
šŖš» Excellent problem solving skills with the capability of research and identification of the right information.
š„ You have strong communication and negotiationĀ skillsĀ and you are service-oriented, professional, and thorough.
If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.
German Customer Support, e-commerce - remote within Romania
Do you want the freedom to work from anywhere within Romania? Then we have good news for all German speaking adventurers! Work with e-commerce support and enjoy freedom!
Loading application form