Reference: TEBA

Barcelona is where culture and art meet modern architecture, forward-thinking mindsets and good times at the beach. 

*You need an EU passport to apply*

Click here to read more about moving to Spain.

We offer:

• Relocation package (flight to Barcelona and hotel)
  
• Bonus system (based on performance)
  
• Development opportunities within the company
• Part of a work environment with good colleagues, social events and with an office located with sea views
• Free fitness membership
• Continuous training and development program

The job:

As a technical support agent you will be the first point of contact between the customers and the company. Therefore, your job includes troubleshooting and giving accurate instructions, informations and advice. Your daily work will include tasks like these:

• Interact with users via email, phone, and chat.
• Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions.
• Troubleshoot technical questions including software, hardware, and logistic questions.
• Escalate complex issues and provide context to the reason for the escalation.

Your qualifications:

💭 You speak German at a native level and you are fluent in English (B2).

🎓 Experience in customer care: Customer facing experience (B2B or B2C).

💻 You have a good understanding of technical issues and handling computers.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!