Reference: TTEC

About Athens:

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Here, you will be able to enjoy a vibrant nightlife with bustling bars and clubs that come alive after the beautiful sunsets. And on your days off you can lean back and relax in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. You'll feel right at home - plus you will gain valuable work experience for the largest online booking and car rental site with a great salary to cover all your Greek adventures.

*You need a valid EU passport to apply AND you must be in Greece already*

Click here to read more about moving to Greece.

We offer:

• New modern offices close to the vibrant centre of Athens and new IT equipment
  
• Work from office and from home
• Inclusive culture and community focus
• Individualized career growth and development
• Thousands of free courses to improve skills and support career growth
• Performance-based bonuses 
• Company and team events
• Compensation to facilitate smooth transition and integration
• 25 paid vacation days 
• Private health insurance 
• Meal vouchers to enhance your workday experience

About the company:

Our client is a global company that helps companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, they talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

The company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. They aim to reflect the communities they serve, by not only delivering amazing service and technology, but also humanity. They make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. Diversity is their strength because it enables them to view things from different vantage points and for you to bring value to the table in your own unique way.
 

The job:

As a customer support agent you will be handling incoming calls and emails and provide the customers with help, advices, and guidance. The inquiries can be about anything from booking of hotels/vacations, car rentals, payment issues, and general questions. You will receive training before you start working so you will be prepared for handling the customers' requests. 

Your daily work will include tasks like these:

• Resolving service problems by identifying the customer's complaints/issues, determining the cause, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  
• Contributing to team effort by accomplishing related results as needed.
• Providing support, reassurance, empathy, and comfort to the customers in need of help - for instance people who are already on vacation or having car issues and in need of help.
• Managing large amounts of incoming calls, emails, and chats.
• Following communication procedures, guidelines, and policies.

Your qualifications:

💭 You speak and write Italian at a native level and your are fluent in English (strong B2).

🎓 Experience in customer care or tourism is a plus but not a must.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and excellent negotiation skills, and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.