Reference: AVBU

Are you a bilingual professional fluent in German and English? Are you passionate about providing exceptional customer support? Join our dynamic team in Bulgaria and embark on an exciting career in customer service!

The country's stunning natural beauty, from the majestic mountains to the picturesque Black Sea coast, provides an abundance of outdoor recreational opportunities. Bulgaria's rich history and cultural heritage offer a deep sense of fascination, with ancient ruins, charming towns, and vibrant festivals waiting to be explored. The warm and welcoming nature of the Bulgarian people ensures a sense of community and a supportive environment for newcomers. Furthermore, Bulgaria's strategic location provides easy access to the rest of Europe, making it an ideal base for travel and exploration. 

About the company:

The company specialises in dialogue marketing. In a role as service providers, the company are responsible for areas of both telesales and telemarketing: in addition, they also provide customer care through digital channels as email, social media accounts, messenger, web chat, video chat, and – very traditionally – via letter or fax.

Right now the company are searching for a new employee to join the team and contribute to their commitment in delivering exceptional customer support. 

Responsibilities:

• Serve as the primary point of contact for German and English-speaking customers, assisting them with inquiries, issues, and product support via phone, email and chat.
• Provide accurate and timely resolutions to customer queries, ensuring a high level of customer satisfaction.
• Maintain thorough knowledge of products and services, staying up-to-date with the latest information to deliver informed and helpful assistance.
• Document customer interactions, feedback, and recurring issues, contributing to the continuous improvement of our support processes.
  
  

Your qualifications:

💭 You speak and write German and English fluently

👂🏻 Exceptional communication skills, with the ability to empathize, listen attentively, and respond effectively to customer needs.

📞 Previous experience in customer support, preferably in a call center or similar environment.

💻 Strong problem-solving and troubleshooting skills, with a proactive approach to finding solutions.

🥇 Flexibility to work in rotating shifts, including weekends and public holidays, as customer support operates on a 24/7 basis.

We offer:

- Competitive salary and comprehensive benefits package.

- Opportunity to work in a multicultural environment and collaborate with colleagues from around the world.

- Ongoing training and professional development programs to enhance your skills and career growth.

- Exciting team-building activities and social events.

You are welcome to send an email if you have any questions about the position: info@jobsqd.com.