Reference: FOAT

About Athens

Athens is a historical city full of spectacular monuments and modern museums. Not only can you discover the stunning view of the coastline on Lycabettus Hill, but you can also enjoy the local gastronomy such as spanakopita and moussaka. With the pleasant Mediterranean climate and sandy beaches, Athens is the ideal destination for visitors.

About the job

We are a large BPO outsourcing company. As one of the largest global providers of customer experience (CX) products and solutions, we empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Since we are expanding rapidly, we are looking for a trainer who will:

• Identify training needs by evaluating strengths and weaknesses.
• Translate requirements into training that will groom employees for the next step of their career path.
• Build annual training program and prepare teaching plans.
• Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals.
• Direct structured learning experiences and monitor their quality results.
• Acclimate new hires to the business and conduct orientation sessions
• Deliver training courses.
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees' work behavior.
• Periodically evaluate ongoing programs to ensure that they reflect any changes.
• Stay abreast of the new trends and tools in employee development.
• Alignment with the Client training program and Sitel procedures.
• Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities.

Required Qualifications

• You speak Native or proficient German (C2) and advanced English (At least C1)
• Good organization/ time management skills
• Ability to work with a variety of people from diverse backgrounds
• Ability to make fair and consistent judgments and decisions
• Ability to solve problems and offer suggestions
• Ability to influence behavior
• Ability to adhere to all organizational policies and procedures
• Ability to give constructive feedback to the agents which leads to performance improvement
• Must hold EU citizenship or valid work permit for Greece
• Be a local candidate or willing to relocate to historical Athens, Greece

What we offer

• Competitive salary + performance bonus
• Good development opportunities within the company
• Relocation package - flight to Athens; Airbnb for four weeks; Assistance to issue hiring documents, etc. (Only for Danish and Norwegian speakers)
• Training and working equipment
• Thursday fruits, detox day, and New year pie cutting
• Personal trainer and sessions for sports in the office
• Private health insurance

Please submit your CV and Cover letter in English.

If you have any questions, feel free to get in contact with our recruiter!