Reference: INBR

About Brno

While having a long and rich history, Brno is famous for its splendid historical monuments such as the Špilberk castles and Capuchin Monastery. As a second-large city in the Czech Republic, Brno has vibrant commerce and a stunning landscape. No matter enjoying a Sunday cafe in the Cabbage Market or exploring the nightlife in the old town, you can always find your way of life here.

About the job

We provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges. As a service desk specialist, you will:

• Be assigned to one future-oriented, long-lasting, and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, and IT corporation, etc.
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, and networks of the employees of the client in one particular country.
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the client, and professional technicians (L2 support).
• Be a ‘right hand’ of the team leaders, and assist with reporting.
• Be a part of the shadowing program for the newcomers and ready to ‘lend a hand’ to your junior colleagues.
• Be a member of the international, dynamic, and innovative company environment.

Required Qualification

• Speak and write in English and German fluently
• Are highly skilled to handle incoming inquiries successfully and give useful guidance to the client
• Have been a part of the Customer Support field
• Perceive multitasking and problem solving as a piece of cake
• Master Windows, VPN, Office 365, Citrix, ticketing tools, etc
• Know how to give a helping hand to a newcomer or your junior team member
• Want to be a team player rather than a lonely wolf
• Can be punctual and reliable

What we offer

We provide career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, and acquire and upgrade IT skills working from the all-new office building in the center of Brno.

• Performance bonus
• Financial appraisal for referring your friends and acquaintances
• Meal allowance
• Multisport card
• Cafeteria - Benefit system
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts)
• 25 days of a paid leave
• Brand new offices with a game room. a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city in the Czech Republic
• Expat Assistance Services for new joiners
• Teambuilding activities

Please submit your CV and Cover letter in English.

If you have any questions, feel free to get in contact with our recruiter!