Spanish retention Team Leader Malta

Do you speak Spanish and English and do you have a long experience within retention?
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Maybe is it time to take the next step, move to Malta and become a part of an international company, lead your own team of retention agents and challenge yourself!

Main responsibility:

  • Provides overall leadership and direction to the team.
  • Implements calling and campaign strategies as designed by management.
  • Inspires and motivates others to perform well through the use of creative incentive and reward based
  • programs.
  • Takes responsibility for the agent's activities; provides regular performance feedback; improve
  • processes.
  • Meets challenges with resourcefulness.
  • Inspires the trust of others; works ethically and with integrity; upholds organizational values
  • Other duties as assigned by Management

Qualifications / Experience:
  • Previous experience in the same role in forex Company
  • Ability to work and produce under pressure with challenging targets
  • Spanish Mother tongue
  • Good English level
  • previous experience in a call centre work environment / financial sector and/or diploma in economics/finances is desirable and will be considered as advantage
  • Strong communication skills
  • Proficient using Microsoft Office Suite (Word, Excel and Outlook)
  • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail.

Or, know someone who would be a perfect fit? Let them know!

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