About Thessaloniki

Thessaloniki is Greece’s second-largest city and a favourite destination for expats looking for a relaxed Mediterranean lifestyle combined with international career opportunities. With its lively waterfront, affordable cost of living and welcoming atmosphere, the city offers a great quality of life for professionals moving abroad.

Whether you enjoy exploring local cafés, spending weekends at the beach or experiencing Greek culture, Thessaloniki is an exciting place to live and work.

You need an EU passport to apply.

Click here to read more about living and working in Thessaloniki.

The job

As a Polish Customer Service Advisor in the customer support sector, you will assist customers with their questions and technical enquiries. Depending on the project, you will provide support via phone, email or chat, while one project is entirely email-based.

You will work in an international environment where customer satisfaction and high-quality service are key priorities. The role includes rotating shifts, with some projects operating between 07:00 and 22:00 and others running 24/7.

Your daily work will include tasks like these:

• Assisting customers via phone, email or chat

• Providing technical and customer support solutions

• Resolving customer enquiries professionally and efficiently

• Recording customer interactions accurately in internal systems

• Following company guidelines and support procedures

• Working closely with colleagues to ensure excellent customer satisfaction

• Adapting to different projects and customer needs

We offer

• Permanent full-time contract in Thessaloniki

• Relocation support including paid flights and two weeks of accommodation

• Assistance with finding long-term accommodation and completing work documentation

• Transport allowance

• Private health insurance

• Comprehensive onboarding and 4–5 weeks of paid training

• Career development and internal growth opportunities

• Wellness coaching sessions and employee wellbeing programmes

• Gym discount

• International and supportive working environment

• Sign-on bonus for Polish-speaking candidates

Your qualifications

💭 You are fluent in Polish and have good English skills (B2/C1).

💼 You have previous experience in customer support or technical support, ideally within a helpdesk or IT environment.

💬 You have excellent written and verbal communication skills.

💻 You are confident using Microsoft Office and web-based applications.

🧩 You are flexible, adaptable and able to work independently as well as in a team.

✅ You are willing to complete the required background screening.

If you have any questions about the position, please send an email to info@jobsqd.com. Our recruiters will be happy to assist you.