About Malta

Malta is one of Europe’s most popular destinations for international professionals. With English as an official language, a large expat community and a strong online gaming and tech industry, the island attracts talent from across Europe.

Living in Malta means enjoying Mediterranean weather, seaside living and a vibrant social environment. From historic towns to modern seaside cafés, the island offers a unique balance between work and lifestyle.

You need an EU passport to apply.

Click here to read more about living and working in Malta.

The job

As a Customer Support Agent in the online gaming sector, you will assist players and ensure they receive professional and efficient support. You will communicate with customers via phone, chat and email, helping them with account questions and resolving issues.

The role is full-time and involves rotating shifts. Standard shifts are 8 hours per day. There is also a night shift option from 22:00 to 08:00 with 10-hour shifts, working on a 4-days-on, 3-days-off rotation. Hours worked between 22:00 and 08:00 include an additional allowance.

Your daily work will include tasks like these:

• Responding to customer inquiries via phone, chat and email

• Assisting players with account-related questions and issues

• Providing clear and accurate information about services and processes

• Resolving customer concerns quickly and professionally

• Maintaining high service standards and customer satisfaction

• Documenting customer interactions in internal systems

• Working in rotating shifts depending on operational needs

• Participating in the onboarding programme including 2 weeks of full training followed by a 2-week buddy period while starting in the role

We offer

• Permanent full-time contract in Malta

• Annual performance bonus

• Relocation support to help with initial travel and accommodation costs

• Private health insurance and life assurance from the first day of employment

• Option to enrol in a company pension plan

• Annual wellbeing allowance

• Up to 28 days of remote work after passing probation

• International working environment with colleagues from many countries

• Career development opportunities with potential progression after six months

Your qualifications

💭 Experience in customer-facing roles such as customer service, hospitality, reception or similar.

💬 Excellent communication skills and a customer-oriented mindset.

🤝 Friendly, responsible and reliable personality.

🧩 Ability to stay calm and solution-oriented when assisting customers.

💻 Comfortable working with computer systems and learning new tools.

🌍 Fluency in Dutch is required.

If you have any questions about the position, please send an email to info@jobsqd.com. Our recruiters will be happy to assist you.