Reference: PLSL

Job Overview

Responsible Gaming is more than just a policy – it’s a mindset. We are looking for a Finnish Speaking Hybrid Responsible Gaming (RG) Analyst who genuinely cares about player safety and responsible play.

If you are detail-oriented, responsible, and motivated to work within compliance and iGaming, this role offers a meaningful opportunity to make a real impact.

As an RG Analyst, you will support the development, maintenance, and daily operations of Responsible Gaming, ensuring all procedures are followed accurately and on time.

This is a full-time position (40 hours per week) in a 24/7 operational environment, with a hybrid working model based in Sliema, Malta.

About the Role

This position sits within a regulated iGaming environment operating across multiple European markets. You will join an international, fast-growing team working in a professional yet friendly workplace culture.

If you enjoy new challenges, value integrity, and want to work in a structured but people-focused environment, this role could be a great fit.

Your Responsibilities

In this role, you will:

• Monitor and analyse player activity to identify Responsible Gaming risks

• Communicate with players via phone, email, and live chat to suggest appropriate RG tools (such as limits or cool-off periods)

• Conduct in-depth account reviews based on system alerts and reports

• Identify players who may require ongoing monitoring or intervention

• Escalate complex cases with clear recommendations to senior stakeholders

• Maintain accurate and detailed records of all communications and actions taken

• Promote Responsible Gaming awareness internally, especially within operational teams

• Suggest improvements to Responsible Gaming processes and procedures

• Support ad hoc tasks and projects as needed by management

You will report directly to the Head of Responsible Gaming.

Requirements

To be successful in this role, you should have:

• Fluent written and spoken Finnish and English

• A strong customer-focused and service-minded approach

• The ability to work independently and as part of a team

• A solution-oriented mindset and strong analytical skills

• Excellent attention to detail

• A hands-on, proactive attitude

• Flexibility to work within a 24/7 operational environment

What’s on Offer

• Hybrid working model

• Competitive salary, based on experience and qualifications

• Modern, newly built office facilities in Sliema, Malta

• Private parking

• Private health insurance

• Wellness allowance up to €600 per year

• Employee Assistance Programme

• Birthday celebrations 🎂

• Office lunches and daily snacks (fresh fruit and healthy options)

• Meal allowance

• Access to employee discounts

Let is know if you are interested and you can speak to one of our great Finnish recruiters :)