Reference: FLAT

Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife scene, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. And also, enjoy the low tax rate compared to Denmark!

Click here to read more about moving to Greece.

The job

As a Customer Support / IT Support you will be helping customers on a daily basis. You are the first point of contact between the customer and the client. It is a job where you have to work hard, as it is your goal to solve every customers issue during the first contact you have with them. You represent the client in a positive and professional manner. Over time, you will get to know the products inside out.

Your daily work includes tasks like these:

• Answer all calls and emails from customers who have questions regarding features or have issues relating to mobile or web application, their account, or any general inquiry
• Update the internal database regarding cases with all appropriate information pertaining to your customer interactions
• Customer retention through relationship building

We offer

• Work from a new and ecofriendly office in Athens
• Great base salary
• Opportunity to grow and develop your skills within a global enterprise environment
• A dynamic and professional environment with a team from across Europe
• Company equipment (laptop, headsets etc.)
• Private group medical insurance
• Fun company events

About the company

The company supplies IT solutions to support larger companies in their IoT solutions. They have specialised working in commercial vehicle space and mobile workforce management and the work of the customer support agent includes managing their mission-critical fleet, assets, and workforce in real-time, reducing fuel consumption, optimizing costs, managing task management electronically, and reducing companies' carbon footprint.

They have won numerous awards for innovation and growth since they started in 2000 all thanks to their relentless commitment to product innovation, quality, customer focus, productivity, and the people behind it. For them, the team is important and it is normal to find a career path within the company.

Your qualifications

• You speak Danish at a native level and you're good in Latvian (at least C2 level)
• Experience with Salesforce is an asset. You also have experience creating and maintaining customer relationships
• Self-motivated with the ability to work independently
• Excellent communication skills with the ability to articulate technical issues
• Ability to identify problems/challenges through conversation and create resolutions for customers quickly and efficiently
• You are a team player with a positive attitude and the drive to go above and beyond to achieve success

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!