Reference: TESO

Sofia has a vibrant nightlife with a variety of options for every taste and budget. The city offers numerous bars, pubs, clubs, and live music venues that cater to different preferences, so you can find a cosy place to hang out with your colleagues and friends no matter what you are in the mood for. The popular areas for nightlife include the city center, particularly around Vitosha Boulevard and the area known as "Studentski Grad" (Student City), which is famous for its many bars and clubs frequented by the younger crowd.

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We offer

• Relocation package (flight, pickup at airport and 30 days accommodation)
• Additional health insurance
• 8 weeks paid training
• Good work-life balance with all weekends off
• Low tax rate (approximately 10 %)
• Bonuses
• Team-building events

The job

The main purpose of the role is to review user flagging reports regarding content on the popular social media platform. It is a very detail oriented role, where concentration and maturity is of high importance.

Your daily work will include tasks like these:

• Review user reports regarding video content on a streaming platform
• Review sensitive content, sometimes involving graphic or disturbing subject matter
• Audit and update content
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Make professional decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy
• Recognise trends and patterns, and escalate issues outside of the established policies

Your qualifications

💭 You speak and write Albanian at a native level and English fluently

👂🏻 Excellent communication skills with the ability to empathize, listen attentively, and respond effectively to customer needs.

📞 Previous experience in customer support, preferably in a call center or similar environment.

💻 Basic understanding of computer handling. Strong problem-solving and troubleshooting skills, with a proactive approach to finding solutions.

If this sounds like a job you would like to pursue, or if you want to get help or learn more, you are more than welcome to contact us at info@jobsqd.com. One of our qualified international recruiters will reach out to you and help you with whatever you need, and we'll help you get the dream job at your dream location! We are looking forward to hearing from you!