Reference: COSO

With its 7 million inhabitants and vast landscapes, it's easy to find beautiful places to live and visit in Bulgaria! Bulgaria's scenery ranges from beaches along the Black Sea to high ski slopes, big cities, and small villages. Bulgaria is underrated when it comes to visits and tourism. The truth is, Bulgaria is a "MUST-SEE" in Europe. We are confident that you will love it.

Click here to read more about moving to Bulgaria.

We offer

• A bright and modern office in the beautiful Sofia
• Relocation package including flight and hotel
• Hybrid work model: 2 months training period from the office, and after that 70% from your home and 30% from the office
• Good work/life balance: Monday to Friday from 10:00-19:00
• Health insurance
• Life insurance
• Career development opportunities within the company, including raise (become senior agent, quality evaluator, team leader, or trainer)
• Discount card
• Performance bonuses
• Exciting company events; recognition initiatives, team building, monthly fruit days, breakfast, free massages and more

About the company

The client is one of the leading businesses in Digital Customer Experience, cooperating and helping very well known brands on a global scale. The company has a strong focus on giving their staff (you) the best possible experience. And now, they're giving you an amazing opportunity to work with the world's leading travel company!

The job

As a technical support agent you will be resolving issues regarding cloud services and technical challenges related to this. You will be working for a company that delivers the direct customer service for the world's biggest computer technology company. Your daily work will include tasks like the following:

• Handle business clients’ technical issues via outbound calls, an online ticketing system and remote sessions
• Analyse service performance issues
• Prioritise cases and issues after relevance, urgency, and client needs
• Provide efficient solutions via company procedures and standards
• Work closely with other team members to provide high-quality support 

Your qualifications

💭 You speak and write Czech at a native level and you are fluent in English (C1 or strong B2).

🎓 Previous experience in IT role or relevant education.

💻 You have a basic understanding and level of computer handling skills. Basic PC technical knowledge, parts, etc, how to install operations, software's.

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have.