Reference: RZMA

Does a life with more than 3.000 hours of sunshine per year, breathtaking nature, fascinating historical sights, and a vibrant nightlife sound like a dream come true to you? If yes, then Malta is the perfect destination for you. You get to work in the exciting gaming industry and after work you can enjoy and explore the sunny, beautiful, and versatile Malta.

Click here to read more about moving to Malta.

*YOU NEED A VALID EU PASSPORT TO APPLY*

We offer

• Work from nice offices in Birkirkara, Malta
• Performance bonuses
• Relocation package (flight reimbursement, airport pick-up, and hotel for 2 weeks)
• Work Monday-Sunday in rotating shifts: 9.00-18.00 (40 hours per week)
• 24 days paid vacation + 14 bank holidays in Malta
• Social activities arranged by the company
• Private health insurance

The job

You will be in charge of monitoring customer accounts for fraudulent behaviour, processing Know-Your-Customer (KYC), as well as managing the withdrawal processes for Finnish speaking customers. Your daily work will include tasks like these:

• Process payment and KYC checks governed by Malta Gaming Authority (MGA) standards and other licences
• Monitor new player behaviour to finding possible patterns and reveal cases of fraud
• Handle suspicious accounts and events in accordance with the company's policies and guidelines
• Communicate with the customer support team and payment providers to solve issues related to deposits/withdrawals/KYC
• Ensure that VIP withdrawals are getting processed efficiently

Your qualifications

💭 You speak and write Finnish fluently (at least C1) and English fluently (B2).

🎓 At least 1 year experience within the iGaming industry, a payment provider, or within banking. 

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Excellent problem solving and analytical skills with attention to detail.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you are interested in knowing more about this position, please reach out to us at info@jobsqd.com. Our recruiters are ready to help answering any question you may have!