Reference: COSO

Sofia has a vibrant nightlife with a variety of options for every taste and budget. The city offers numerous bars, pubs, clubs, and live music venues that cater to different preferences, so you can find a cosy place to hang out with your colleagues and friends no matter what you are in the mood for. The popular areas for nightlife include the city center, particularly around Vitosha Boulevard and the area known as "Studentski Grad" (Student City), which is famous for its many bars and clubs frequented by the younger crowd.

Click here to read more about moving to Bulgaria.

We offer

• A bright and modern office in the beautiful Sofia
• Signing bonus
• Relocation package including flight and initial hotel
• Help with and discount on renting apartment
• Health insurance
• Life insurance
• Career development opportunities within the company, including raise (become senior agent, quality evaluator, team leader, or trainer)
• Discount card
• Performance bonus
• Exciting company events; recognition initiatives, team building, monthly fruit days, breakfast, free massages and more

The job

The main purpose of the role is to review and remove inappropriate and harmful content. The content is text, visual, video, and audio that is being submitted by the advertisers before it reaches users. It is a very detail oriented role, where concentration and maturity is of high importance.  

Your daily work will include tasks like these:

• Review sensitive content
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Make professional decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.
• Recognise trends and patterns, and escalate issues outside of the established policies

Your qualifications

💭 You speak and write Portuguese at a native level and English fluently (at least B2).

🎓 Experience in customer care is an advantage, but not a must. Maturity and ability to deal with highly sensitive content (graphic images, among others).

• Knowledge of global pop culture and the current events
• Familiarity with platforms such as sales force and live chat services is an advantage

👂🏻 Ability to empathise, listen attentively, and respond effectively to client needs.

💻 Basic understanding of computer handling. Strong problem-solving and troubleshooting skills, with a proactive approach to finding solutions.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!