Reference: COMA

*For this position, you must have an EU passport*

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We Offer

• Relocation package (flight, pickup from airport and accommodation)
• Healthcare
• Fantastic quarterly team events and weekly company events
• Breakfast at the office on Mondays and Tuesdays.
• Lunch at the office on Wednesdays.
• A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
• On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere
• €250 Annual Wellbeing Allowance (Claimable after probation).
• €250 One-time Hybrid Allowance to help you set-up your home office.

The job

As a Customer experience agent in iGaming, you're in charge of tasks related to player satisfaction. You contribute to creating a positive user experience by addressing concerns, managing accounts, and facilitating responsible gaming practices. Your role extends to proactively identifying opportunities to enhance customer satisfaction and loyalty.

Your responsibilities include:

• Handling player inquiries
• Ensuring seamless gaming experiences.
• Providing assistance on game rules, account management, and promotional offers.

Your qualifications

💭 You speak and write Danish at a native level and you speak English (B2).

🎓 Experience with customer care is a plus and interest in the iGaming industry is an advantage.

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills

🥇 Excellent communication and inter-personal relationship building skills, with ability to express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!