Reference: COSO

About Sofia:

Sofia has a vibrant nightlife with a variety of options for every taste and budget. The popular areas for nightlife include the city center, particularly around Vitosha Boulevard and the area known as "Studentski Grad" (Student City), which is famous for its many bars and clubs frequented by the younger crowd. Furthermore,you will find that Sofia is cheaper to live in compared to Portugal, and you will love the low tax rate. And there are lovely coastal cities and beaches nearby, so you can easily take a spontaneous getaway!

Click here to read more about moving to Bulgaria.

We offer:

• Relocation package (flight reimbursement, pickup at airport and 2 weeks accomodation)
• Paid health and dental care, life insurance
• Work Monday-Friday and have a great work/life balance
• Development oppportunites: become senior agent (with salary raise), quality evaluator, team leader, or trainer
• Paid training
  
• Low tax rate (approximately 10 %)
  
• Variety of company events: recognition initiatives, team buildings, monthly fruit days, breakfast, kids days in the office, free massages and more
• Sport card (discount from company)

About the job:

The main purpose of your role is to review and remove inappropriate and harmful content through every single piece of text, visual, video, and audio being submitted by the advertisers before it reaches users. It is a very detail oriented role, where stress resistance and concentration are of very high importance. You will be in charge of looking through content and determine whether it follows terms of use and guidelines of the platform. You will not have any customer contact in this position.

Your daily work will include tasks like these:

• Review user flagging reports regarding content
• Understand and remain up-to-date with client’s policies and guidelines
• Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner
• Recognize trends and patterns, and escalate issues outside of the established policies
  
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Review sensitive content, sometimes involving graphic or otherwise disturbing subjects

Your qualifications:

💭 You speak Portuguese at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage but not a must. Familiarity with platforms such as sales force and live chat services is an advantage.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Ability to make fact-based decisions quickly coupled with great attention to detail to ensure high-quality work products

🥇 Knowledge of global pop culture and the current events

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!