Reference: COSO

About Bulgaria:

With its 7 million inhabitants and vast landscapes, it's easy to find beautiful places to live and visit in Bulgaria! Bulgaria's scenery ranges from beaches along the Black Sea to high ski slopes, big cities, and small villages. Bulgaria is underrated when it comes to visits and tourism. The truth is, Bulgaria is a "MUST-SEE" in Europe. We are confident that you will love it. And coming from Sweden, you will most likely fall in love with the warmer climate, low tax rate and low cost of living - and of course all the nice beach days and diverse activities in the surrounding nature. 

Click here to read more about moving to Bulgaria.

We offer:

• A bright and modern office in the beautiful Varna
  
• Relocation package including flight and hotel
• Health insurance
• Life insurance
• Career development opportunities within the company, including raise (become senior agent, quality evaluator, team leader, or trainer)
• Discount card
• Performance bonus
• Exciting company events; recognition initiatives, team building, monthly fruit days, breakfast, free massages and more

About the company:

The client is one of the leading businesses in Digital Customer Experience, cooperating and helping very well known brands on a global scale. The company has a strong focus on giving their staff (you) the best possible experience. And now, they're giving you an amazing opportunity to work with the world's leading travel company!

The job:

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this cool opportunity! As a booking and travel agent, you will help people by answering questions about their reservations, advising them on their upcoming trips, handling booking errors and inquiries like these. 

Your daily work will include tasks like the following:

• Be the hero our customers need! Assist them with their inquiries, requests, and orders by entering data accurately into our support tools.
• Keep up-to-date with product knowledge and stay informed about any changes in company or client policies.
  
• Deliver high quality, fast and efficient service, always ready to assist customers with their immediate needs.
• Costumer focus in a friendly and professional manner

Your qualifications:

💭 You speak and write Swedish at a native level and you are fluent in English (C1 or strong B2).

🎓 Experience in the travel industry as well as customer support is a plus.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills and has the ability to navigate data systems.

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills (empathy, listening ability, communication, ability to remain calm in stressful situations)

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.