Reference: FLAT

We are currently looking for an outgoing and talented customer support agent with a flair for IT and an interest in growing in a new role. Could that be you?

About the company:
The company supplies IT solutions to support larger companies in their IoT solutions. They have specialized working in commercial vehicle space and mobile workforce management and the work of the customer support agent includes managing their mission-critical fleet, assets, and workforce in real-time, reducing fuel consumption, optimizing costs, managing task management electronically, and reducing companies' carbon footprint.

They have won numerous awards for innovation and growth since they started in 2000 all thanks to their relentless commitment to product innovation, quality, customer focus, productivity, and the people behind it. For them, the team is important and it is normal to find a career path within the company.


The job:

Working in customer support you will deliver support to customers speaking dutch or flemish. You will be working with a young and vibrant team in Athens, analyzing the customers' problems and helping solve them - alone or by consulting other experts to ensure the appropriate solutions via phone calls and email

Your responsibilities:

• Troubleshooting issues to make sure that clients get the help they need
• Answer calls and e-mails from customers who have questions regarding features or have issues relating to mobile or web apps, their accounts, or general inquiry
• Become an expert in the products and help clients get a great understanding
• Represent the company positively and professionally, and be the voice for the dutch speaking market
• Update the internal database regarding cases with all appropriate information
• Customer retention through relationship building

About you:

• Fluent in Dutch and English
• Minimum 1 year in customer support in a tech/software support role
• Familiar with troubleshooting in daily conversations with clients
• Excellent communication skills with the ability to articulate technical issues 
• Experience creating and maintaining customer relationships 
• Team player with a positive attitude
• Driven to go above and beyond to achieve success 
• Manage multiple projects and able to prioritize what is right at the right time
• Self-motivated and able to work independently 
• Experience with salesforce is a plus
• This is what describes you the best

This is what describes you the best:

• Ability to set and achieve goals
• Hard-working
• Self-starter
• Dependable, responsible, respectful
  

We offer:
An opportunity to make an impact on the businesses operating fleets, assets, and mobile workforce by offering great IOT solutions. You will have an opportunity to grow and develop your skills within international relations and communication. 

In addition to a competitive base salary, you are also receiving:

• Company equipment (Laptop, Headsets, etc.)
• Private group life & medical insurance plan
• Hybrid working environment
• Opportunity to work remotely
• Readiness to work in shifts – the team works from Monday to Friday from 9 am until 6:30 pm in a shift schedule (weekly rotation - one week 9 am-5 pm, next week 10:30 am-18:30 pm)
  

Are you our new colleague? 

If you are interested to learn more then please reach out to our recruiters, they are ready to answer any questions and help you create a stunning CV as well as ensure a smooth process for you!

For other Dutch jobs in Greece click HERE