Reference: WEBA

About Barcelona

Barcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.

If you are not too fond of art and culture, you can spend the day on one of Barcelona's sandy beaches, just a short walk from the city center. While on the beach, you can enjoy some of the best Mediterranean seafood. The city has a reputation for being the most cosmopolitan, modern, and forward-thinking city in Spain. Although it is a very modern city, you will still find the old neighborhoods like the Gothic Quarter, where the oldest building in the city is located, and countless bars and stores.

About the job

 We are your global provider who designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service and content moderation to credit management, we’re an end-to-end provider across all B2C and B2B customer journeys.

Key responsibility:

• Handle inbound presales inquiries (coming via telephone or email) by giving customers detailed information on products, driving them to the internet-specific page for more details, detecting immediate sales opportunities, and managing these sales opportunities according to the rules.
• Refer non-sales/presales inquiries to the proper organization (Technical support, store post-sales, etc.).
• Manage customers' & resellers' requests on spare parts by checking spare part id, and availability, and referring customers /resellers to the online spare part store or specialized light part partners.
• Close inbound sales for consumers (not professional) – B2C.
• Qualify inbound B2B sales opportunities that require sales negotiation and pass the lead to the store telesales. Strong Product /services knowledge (PSG/IPG/ESSN).
• Refer/Transfer Reseller & Retailer/eTailer inquiries to the proper organization (Partner Hotline in BCN, etc.).
• Qualify inbound B2B sales opportunities that require sales negotiation and pass the lead to responsible teams (TS or PBMs/ACC Mangers).

Required Qualification

• Fluent English and Native level Dutch.
• Customer-service-driven.
• Organized / Efficient.
• Cross-selling/up-selling.
• Proactive and service attitude.
• Good Selling Skills.
• IT literate.
• Minimum of 1 year of relevant experience.
• Hold business-level conversations deriving customer needs before positioning product & price.
• Strong personal interest & curiosity in IT products and applications.
• High capability to listen to customers.
• Is an expert in conducting adequate questions to comprehensively understand customer needs, accounts qualifications, and customer choice drivers.
• Follow the security rules of the company

What we offer

• Competitive salary package and bonus system
• Discount on Gym and Language courses
• 2 to 3 weeks of paid training
• 39 working hours per week, Monday to Friday from 09:00 - 18:00
• Possibilities to grow inside the company

Please send your CV and Cover letter in English.

If you have any questions, feel free to get in contact with our recruiter!