Reference: COTI

About Timisoara

With its rich history, vibrant culture, and lovely terraces, Timisoara has been listed as one of the "Must go" cities. You can not only explore multiple splendid theatres there but also enjoy the local pork-specialty cuisine. If you are a big fan of nature, Timisoara has plenty of parks as well as its own Botanical Gardens. However, the natural areas around the city are where you can spot the most spectacular wildlife in the region.

About the job

We are a global contact center business, with more than 125,000 employees working from more than 150 locations in 31 countries around the world. Our clients are many of the most recognizable brands in the world, and our success is thanks to our people who manage billions of customer interactions every year.

Now established in Romania, we are looking for people to support our continued growth across our Locations in Timisoara and Cluj-Napoca. We offer a supportive environment where people can learn and grow with us, with first-class training and career pathways to take you where you want to go. Furthermore, we provide a great, flexible way of learning on the job and developing new, specialist skills to help you become a master at what you do.

The customer service activities will be provided for a multinational computer software company. As a Customer Service Representative, you will be delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focused, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.

Required Qualification

• Fluency in spoken and written: German (B2/C1) and English (B2/B1)
• Strong PC and internet navigation skills
• Previous Customer support experience will be a plus, but not mandatory
• Strong communication, interpersonal, and client relationship management skills
• Accuracy, research skills, and attention to detail
• Good active listening
• Ability to anticipate and solve problems
• Teamwork skills
• University graduate
• Customer service skills

What we offer

• An amazing training experience from day one, where you will be trained and supported extensively to ensure your success
• Attractive salary package
• Welcome bonus
• Growth / Promotion possibilities within the company
• Private medical health care
• Monthly Meal tickets
• Referral bonus
• Sports activities & goods
• Christmas & Eastern Vouchers
• Temporary hybrid work (remote & Timisoara office work)
• Work-at-home opportunities across Romania
• Full-time position, with 40 hours per week, Monday - Friday

Please submit your CV and Cover letter in English.

If you have any questions, feel free to get in contact with our recruiter!