Reference: WELI - (FR_2144)

About Lisbon

Lisbon is Portugal’s hilly, coastal capital city. The view of the imposing São Jorge Castle encompasses the old city’s pastel-colored buildings, Tagus Estuary, and Ponte 25 de Abril suspension bridge. Nearby, the National Azulejo Museum displays five centuries of decorative ceramic tiles. Just outside Lisbon is a string of Atlantic beaches, from Cascais to Estoril. 

About the job

 We engineer customer experiences on behalf of some of the world’s most progressive brands. Through our transformational outsourcing proposition, we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to pay is powered by data and applied analytics, which play a vital role in our work as a digital company.

Key Responsibility:

• Help the clients with booking, doubts, upgrades, and rescheduling
• Deal with claims (stricks, lateness, cancelation, etc...)
• keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Converse with customer to determine destination, travel dates, financial considerations, and travel packages

Required Qualifications  

• Mandatory to have GDS skills (Amadeus, Sabre, Galileo)
• Multitasking ability (resilience & adaptability) and problem-solving skills 
• Native French speaker
• High school diploma required

What we offer

• Six months fix-term contract
• Reimbursement of flight ticket after six months
• Discounted apartment for 12 months
• Competitive salary and bonus system
• Home office temporarily
• Meal Allowance 
• Health insurance after 6 months

Please submit your CV and Cover letter in English.

If you have any questions, feel free to get in contact with our recruiter!