Once a remote outpost on what was thought to be the farthest edge of the known world, Lisbon had established itself as a centre of operations for Portuguese exploration by the 15th century. The city centre was destroyed by an earthquake in 1755 but was rebuilt by the marquês de Pombal. This seagirt city of multicoloured houses and elegant parks and gardens is no longer the capital of a vast overseas empire. It has been reconstructed as a bustling modern metropolis. In fact, Lisbon was designated a European City of Culture in 1994, and in 1998 it hosted the World’s Fair (Expo ’98). That event sparked the city’s biggest renewal project since the rebuilding that followed the 1755 earthquake, including the construction of the combined road-rail Vasco da Gama Bridge and other extensive upgrades of the city’s transportation infrastructure. The fair also was the primary catalyst for the construction along the Tagus River of an oceanarium, marinas, hotels, commercial complexes, and entertainment venues.
As a Customer Support Guest you will work by Email and phone to manage Reservations(Requests & Complaints, e.g. date change, cancellation, refund process. You will be their first point of contact and it is therefore important that you like to speak to people and have an understanding of the frustrations some clients might present whey first get through to you :)
We are therefore looking for people who have a lot of empathy, patience and who are good at talking :) You will be speaking Dutch, but a good level of English is also required.
Profile: - Fluency in Dutch with English (written and spoken - mandatory); - Emphatic, critical thinker and creative; - Excellent communication skills; - Analytical thinking and organization; - Strong customer orientation; - Flexible and committed.
Schedules: Monday to Sunday, rotating shifts from 09 am to 08 pm We Offer: - RBM + Meal Allowance + Proportional + Performance bonus; - Challenging, responsible, and varied tasks.
- International work environment and development opportunities.
Want to appy?
If you feel that you'll match this job, please send us your updated cv. Come along and join us!