Reference: COLI

About Lisbon:

Lisbon is known for its picturesque neighborhoods, such as Alfama and Bairro Alto, where charming narrow streets, colorful tiles, and lively local markets create an enchanting atmosphere. The city is also surrounded by stunning beaches and natural parks, offering opportunities for outdoor activities. With excellent public transportation systems and a bike-friendly environment, getting around Lisbon is convenient and eco-friendly.

*You need an EU passport to apply*

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We offer:

• Health Insurance & Life Insurance & Family Plan (Spouse and Children)
• Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
• Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card
  Performance bonuses
• Development opportunities (move to another project, team leader, quality analyst, HR department)
• Social events

About the company:

Our client helps companies modernize technology, reinvent processes, and transform experiences, and in this project they are looking to hire a senior customer support agent for the biggest and most famous online video platform in the world!

Your primary purpose is to respond to customers' B2C and B2B inquiries via phone, email, or chat. You will need to identify the customer's problem, troubleshoot to find a solution, document your actions, and categorize potential errors. It's a job function where you have many balls in the air, so you need to be able to manage that. It will also be advantageous if you have some knowledge of video streaming, as our client is considered the most well-known platform.

The job:

As a Customer Support Guest you will work by Email and phone to manage Reservations(Requests & Complaints, e.g. date change, cancellation, refund process. You will be their first point of contact and it is therefore important that you like to speak to people and have an understanding of the frustrations some clients might present whey first get through to you.

We are therefore looking for people who have a lot of empathy, patience and who are good at talking. You will be speaking Dutch, but a good level of English is also required. 

Your qualifications:

💭 You speak Dutch at a native level and you are fluent in English (B2).

🎓 Experience in customer care is an advantage but not a must. Experience in the travel industry is also a plus.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.