Mexican Spanish Customer Service Agent -Hungary

Are you great with customers, and are you eager to help people with there requirements and questions? Are you a fast learner? Then see below, you might just be the person we need!
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We are looking for a Mexican Spanish speaker (with a European passport) who can join our growing team in Hungary. 

Work from home based in Hungary 
So contract would be working from home, equipment would be picked up from Debrecen.

Start date asap. 
(NIGHT SHIFT)

Languages: English (B2), Spanish (B2)

Hours: 40hrs per week, between 3pm-6am (Mon-Sun) Rotation shift.

FREE CUSTOMER SERVICE TRAINING IS PROVIDED

The Job:

As a part of the work family, you'll be given FREE award-winning training to learn all the skills to succeed as a International Customer Service Representative in Contact/Shared Service Centres! Once you're all trained up, you'll be fast-tracked into our pioneering team and under the guidance of your mentor/team leader you'll have the opportunity to 'earn and learn' through your university studies.

Key Tasks and Responsibilities

  • Responsible for handling customer support and technical-support related questions of customers and partners
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
  • Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
  • Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
  • Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures
  • Ensure compliance to customer Data Privacy and Security Policy
  • Communicate positively with team members, customers, and other partners

Requirements

We provide all the training and knowledge you'll need to become a superstar in Customer Service, but there are a few things which help you succeed:

  • Positive and enthusiastic personality
  • Excellent written and verbal communication
  • Organised, accurate, with ability to multi-task
  • Good work-ethic and approach to learning new skills

If you are already based in Hungary and feel that you fit the description, contact us today! 

 

Or, know someone who would be a perfect fit? Let them know!

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