Reference: TEBU

About Budapest:

Imagine relaxing in the steaming thermal baths of Budapest, soaking away your worries, or join the lively celebrations of the Budapest Wine Festival, where you can sample exquisite Hungarian wines while enjoying live music and breathtaking views of the beautiful city. You get to work as our Dutch Tech Support, and you'll play a crucial role in ensuring a high support quality where you can put your exceptional communication skills to good use. 

So, if you are Mexican, and Spanish speaking (with a European passport), you might be the perfect candidate for this job!

*You need to have an EU passport to apply for this position.*

We Offer:

• Work from office in the vibrant city of Budapest
• Work for one of the fastest growing IT service brands
• Frontoffice position - you'll be the point of contact between the company and their users/clients
• Enhance your communication and tech support skills
• Salary: 700.000 Huf

About the Company:

The client has been recognized consistently as the fastest growing IT services brand globally by Brand Finance. Their have built their brand around being purpose-driven, people-first, and performance-led, and they support more than 100 countries and 150 companies. The client promotes a culture of driving positive change, celebrating each moment, and empowering all to rise.

The job:

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this fantastic opportunity! Your daily work will include:

• Responsible for handling customer support and technical-support related questions of customers and partners
  
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners

Your qualifications:

💭 You speak and write Spanish at a native level and you are fluent in English.

🎓 Experience in customer support is an advantage, but not a must.

💻 You have a basic understanding and level of computer handling skills. 

💪🏻 Excellent problem solving skills with good inter-personal relationship building skills.

🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.